RMA Request

In order to return a Plextor product for in-warranty service, following procedure should be used.

IMPORTANT : Plextor will not accept any returns without RMA Number.

This service is applicable only for Plextor products purchased in EC-countries.

Contact Plextor Technical Support Department by contact form on the website.
Include your personal data (Name, full address, telephone, email address, etc).
Indicate the model(type) and serial number of the drive, as well as date of purchase.
Give a complete fault description in English.
Select the color of the front of the drive.
By using the RMA request, the user confirms to understand and accept the terms and conditions as described in the Service Policy.

After receipt of the RMA request by Plextor, a confirmation and authorisation message will be communicated within 24 hours on business days.
This document will contain:
- A RMA number (which is your reference number)
- Your personal data (please check them carefully for any mistakes)
- The drive's data (please check them carefully for any mistakes)
- The problem description (may be summarised)
- Instructions what to do with the defective unit.
- Instructions about the defective unit and the RMA Service.

After receipt of the RMA material, Plextor will service the product as indicated on the original RMA request, and return it within the shortest time by courier.